Luxury, Redefined.
Rich Palace Hotel Surabaya stands as a prominent landmark of luxury modern colonial architecture in the vibrant district of West Surabaya. Designed with a blend of modern sophistication and modern colonial elegance, this 5-star hotel caters to both business travelers and leisure guests seeking a premium stay. With its strategic location, the hotel provides seamless access to major business hubs, upscale shopping centers, entertainment districts, and transportation hubs, including the Trans-Java toll road and Juanda International Airport via the Surabaya Satellite City toll gate.
Hotel Features
- Coffee shops
- Elevators
- Free Wi-Fi area
- Meeting and conference facilities
- Restaurants
- Smoking area
- 24-hour reception
- 24-hour room service
- Baggage storage
- Concierge
- Fast check-in-and-out
- Laundry service
- Valet parking
- Fitness center
- Kids area
- Swimming pool
Additional Information
Soft Opening on 17 July 2026.
Hotel Rules and Policies
Hotel Standard Policies
Check-in/Check-Out timing
Check-in Time: 3:00 PM
Check-out Time: 12:00 PM
Please note that a deposit is required upon check-in, unless alternative arrangements are specified in your confirmation voucher.
ID Requirement Policy
For security purposes, all guests must present a valid government-issued photo ID with an address upon check-in. Indonesian citizens may present a National ID Card (KTP) or Driver’s License (SIM), while international guests are required to present a valid passport. A secure copy of the document will be made for hotel records.
Visitor Policy
To ensure a serene experience for everyone, we kindly ask guests to keep noise levels to a minimum on guest floors. A maximum of two visitors are permitted in guest rooms until 10:00 PM. Only guests registered with the hotel at check-in are permitted to stay overnight. For meetings or entertaining larger groups, we warmly invite you to utilize our public lounges and restaurants. Registering additional overnight guests requires a valid photo ID and is subject to extra occupancy charges.
Facility Use Policy
Access to our recreational facilities, including the pool and fitness center, is reserved for guests aged 17 and above. Guests under 17 must be accompanied by an adult guardian. Please note that guests utilize these facilities at their own risk and are presumed medically fit to do so. For detailed safety guidelines, please contact the hotel directly.
Smoking Policy
For the comfort and health of our guests, the hotel maintains a smoke-free indoor environment. Smoking is limited exclusively to designated outdoor areas. We kindly remind guests that a penalty of IDR 2,000,000 will be charged to the room account if smoking occurs inside a non-smoking guest room.
Interconnecting Room Policy
Requests for adjacent or interconnecting rooms are subject to availability. While these requests should be noted at the time of reservation, they can only be confirmed upon check-in. Please note that all specific room allocations are subject to availability on your scheduled day of arrival.
Usage of Camera and Photography / Videography Equipment Policy
In our commitment to ensuring an exclusive and private sanctuary for our guests and staff, unauthorized photography and filming are prohibited. We kindly ask that professional cameras and drones not be operated on hotel grounds. Commercial media requests are subject to review and require prior written consent and formal agreement from hotel leadership.